Technical Troubleshooting Guide

A small number of our customers are experiencing technical difficulties when using our online builder. 95% of page errors such as 404 errors, 2038 upload errors, Java & Flash errors, and other security & compatibility issues are able to be resolved on your own by following the instructions below.

1. Make sure you are using a web browser that supports

The following internet browsers are supported on personal computers:

Windows PC
  • Internet Explorer 9, 8, 7, 6
  • Firefox 3.0 and above
  • Safari 3.0 and above
  • Chrome 5.0 and above

Apple Mac
  • Firefox 3.6 and above
  • Safari 4.1.3 and above
  • Chrome 4.0 and above

Click here for details.

2. Clear your browser's private data, cache & cookies

For Internet Explorer users,
  1. Select "Internet Options" from the "Tools" menu.
  2. In the General Tab > Browsing History section, click "delete".
  3. Cache is removed by clicking delete files from the "temporary internet files" section.
For Firefox users,
  1. Select "Clear Private Data" from the "Tools" menu
  2. Check all, but the "saved passwords"
  3. Click on the "Clear Private Data Now" button

3. Adjust security settings & pop-up blockers in your browser

  • adjust your security settings to the "Default" or "Medium" level for your browser
  • Add to the list of trusted sites.
  • Disable any pop-up blockers in your browser or add as an exception to pop-up blockers.

4. Download the current Flash plug-in version

You will need to install Flash Player version 9.0 or above (or Flash Player version 10.2 or above for our calendar builder) on your browser. This is freely available at the Adobe Website Flash Player download page.

5. Restart your computer

If your computer is acting sluggish or programs are failing to run, you may need to turn off your computer and restart it. Restarting your computer essentially clears your computer's memory and starts it up fresh. You may also require to restart your computer after installing updates or other software in order to complete an installation or update.

If you are continuing to experience a complication while using our site after performing the steps listed above, please do not hesitate to contact our Technical Support Team for further assistance.

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